FAQ


Can I reserve a seat?

Yes, since coronavirus (in order to allow us to ensure social distancing), we have adopted an online seat-allocation system, and virtually all all tickets sold are for an allocated seat.


How can I book using my gift voucher/complimentary ticket?

If you have a Regalo gift voucher (from our old system), please email us on info@keswickalhambra.co.uk or call 017687 72195 with details of film/time/no. of seats, approximately where you'd like to sit, and we'll do that for you and email you the confirmation. You can also just show up on the door with your voucher/complimentary ticket when you want to see a film - we do usually have plenty of free seats available, but of course that can't be guaranteed. As of 2021, you can use your vouchers directly to book seats via the website. We are honouring gift vouchers long after their expiry dates to accommodate all those who were not able to use them due to the pandemic.


Do I have to book online/in advance?

No, you can also purchase your ticket at the cinema box office in person at the time of the film. If you are booking in advance, and can't do it yourself online, you can also do it in person from the box office when we are open, or by calling us on 017687 72195. It is a good idea to buy in advance for very popular films and for some of our live Special Events, but most of the time we have plenty of seats available.


What is there to eat and drink?

We sell a range of very reasonably-priced alcoholic and soft drinks, water, confectionary, nuts, popcorn and Lakeland ice-cream.


Are you wheelchair accessible?

Yes, for downstairs (in the stalls), with an accessible toilet also.


Do you have audio induction loop installed?

Yes


When is the next Keswick Film Festival?

Check the Keswick Film Festival website.


How do the E-tickets work?

Once you have booked your ticket, you will receive a confirmation email and a reminder email on the date of the screening, which will include a copy of your e-ticket. No need to print this out, you can just tell us your name and details on arrival, we'll have the info, including your seat number (though of course it's quicker if you know what your own seat number is!). You can book tickets for as many people as you want: just forward them the confirmation email for them to present at the gate. You do not need to show the credit card you used to make the booking when you arrive at the cinema.


I didn’t get my e-ticket!

Make sure you entered/are checking the correct email address. If you may have entered the wrong email address, email info@keswickalhambra.co.uk or call us on 017687 72195 (leave a message with your name and phone number, and which film/time you booked), or send the same information via our Contact page, and we ought to be able to establish whether you have indeed made the purchase. If you’re on our list, we’ll let you know and let you in!


Cancellations/returns

Contact us as soon as possible to explain the circumstances if you have made a booking and need to cancel. We may be able to offer you another screening time, or, in certain circumstances and with enough notice, a refund.


Are my credit/debit card details secure?

Our ticket booking system is run by Veezi, who connect you to Windcave, which is a 100% secure payment platform that processes your online booking. Neither the Keswick Alhambra nor Veezi receives your full credit card information, only your name and email address.


Will my data be secure?

Yes, we value your privacy and will not pass on your data. See more about our data and privacy policy in the Terms & Conditions section of this website


Do you do relaxed or parent and baby screenings?

Yes, we do hold screenings where we keep the lights on low for visibility, sound a bit lower than usual, and where the sound of infants or other more noisy or restless or jiggly cinema patrons is to be expected (it's a 'no-tutting' environment!). All are welcome at these screenings - head for the balcony at stalls prices if you are not accompanied by an infant. Under 24 months free. (For 15 cert films where we have a special licence from the Council, only babies under 12 months allowed). To find out what is on, and help us select films, join our Keswick Alhambra Parents & Babies FB Group.